Cocheco Elder Law

Administrative Coordinator

Dover, NH
Full Time
Student (College)
Job Title: Administrative Coordinator

FLSA Exempt Status: Non-Exempt

Reports to: Law Firm Leader

Summary
This position serves as the welcoming first point of contact for clients, performing diverse administrative support duties with professionalism and enthusiasm while managing multiple tasks and ensuring effective communication to uphold the firm’s commitment to excellence.

Critical features of this job are described under the headings below. They may be subject to change at any time due to reasonable accommodation or other reasons.

Essential Duties and Responsibilities*
  • Greet clients and visitors in a professional, friendly, and courteous manner.
  • Maintain the reception areas in a neat and orderly fashion.
  • Sort incoming mail, faxes, and courier deliveries for distribution.
  • Prepare letters, forms, and notices as required and mail.
  • Scan, copy, and fax documents, as requested.
  • Follow up via email, fax, or telephone regarding asset verifications.
  • Serve as a phone responder to answer phone calls, direct caller to appropriate staff member and/or e-mail appropriate staff member a message related to the call.
  • Maintain supplies and place supply orders.
  • Serve as a witness, as needed for appointments.
  • Handle the organization of files.
  • Print documents and other forms, as needed for appointments.
  • Maintain confidentiality of all client and firm matters.
  • Alert the supervisor or Law Firm Leader to potential threats to the success of the firm. 
  • Participate in special events including seminars and marketing events, as requested.
  • Assist the Law Firm Leader with special projects, as requested.
Recommended Qualifications
  • High school diploma or equivalent; associate or bachelor’s degree preferred
  • Strong interpersonal and communication skills
  • Proficiency with office software (Microsoft Office Suite, document management systems)
  • Ability to multitask and prioritize effectively in a fast-paced environment
  • Strong organizational skills and attention to detail
  • Professional demeanor and commitment to client confidentiality
  • Ability to work independently and as part of a team
About Us

Cocheco Elder Law Associates is a trusted Elder Law Firm based in Dover, New Hampshire, dedicated to serving the elder community and their families. We specialize in estate planning, Medicaid planning, guardianship, and probate matters. Our mission is to provide compassionate, knowledgeable, and personalized legal services that empower our clients to make informed decisions about their future. At Cocheco Elder Law Associates, we pride ourselves on our commitment to excellence, integrity, and client-centered care.

*This job description reflects the firm’s assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.


Competencies
The following are competencies required to be successful in this position:
 
  • Customer Service
Ability to work in collaboration within a group to ensure that co-workers and clients are satisfied; includes the desire to understand client concerns and build trust.
 
  • Diligence
Monitors, proofreads and takes ownership of work product for accuracy, ability to follow firm procedures to ensure all tasks done correctly and completely, and performs independently.
 
  • Effective Communication (Written and Verbal)
Ability to communicate clearly and coherently, interpreting information and adapting communication to suit particular situations and audience needs. Demonstrates excellent communication, grammatical and proofreading skills.
 
  • Ethics
Keeps client and firm information confidential at all times; understands and implements the rules of the firm’s confidentiality policy.
 
  • Interpersonal Skills
Proactively demonstrates effective teamwork and communication with team members, actively participates in team meetings, prioritizes and anticipates work needs, and works well under occasional periods of pressure and short deadlines.
 
  • Technology Skills
Possesses strong knowledge of computer operation and word processing software; the use of Microsoft products and office technology, including scanning, is required.

Supervisory Responsibilities
This job has no supervisory responsibilities.

Education and Experience
  • High school diploma or general education degree (GED)
  • Minimum two years of related experience

Skill Set and Abilities:

Language Skills
Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to clients and staff members of the firm.

Reasoning Ability
Ability to apply common sense understanding to carry out simple one- or two-step instructions.

Physical Demands
These are activities that are required to perform the essential functions of the position.
 
  • Lifting/Carrying, up to 10 pounds
  • Lifting/Carrying, more than 10 pounds
  • Filing
  • Typing/Using a keyboard
  • Speaking
  • Seeing
  • Hearing
  • Writing by hand

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, scanners, photocopiers and filing cabinets.

Work Hours
Usual work hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. (one-hour unpaid lunch).
 
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